For over 25 years, Towson Medical Equipment Company has been providing quality durable medical equipment products along with exceptional repairs and customer service to thousands of customers throughout Baltimore, Maryland, Washington D.C., Southern Pennsylvania, Delaware, and Northern Virginia.
Here are some of the products we stock: – Manual Wheelchairs and Transport Chairs –Scooters and Power Wheelchairs – Seatlift and Recline Chairs – Stair Lifts and Wheelchair Lifts – Home Modifications and Grab Bar Installations – Portable and Permanent Ramps – Orthopedic Supplies, Braces, and Supports – Blood Pressure Units and Stethoscopes – Hospital Beds and Accessories – Incontinent Supplies and underpads – Compression Stockings, Support Hose, and Teds Stockings and now Breast Pumps by Ameda and Dr. Comfort Diabetic Shoes. We have certified compression therapists on staff at both locations to fit you right in our stores.
We also repair all types of medical equipment including equipment that we did or did not sell to you. We have factory trained technicians that will come to your home to service your item. We also rent most equipment and we sell used and demo equipment.
Towson Medical offers free delivery to most areas with UPS available nationwide. We bill insurances. We are Medicare Certified and Accredited. We offer free in home assessments and trials for mobility products. We have RESNA certified ATP’s on staff to assist you in finding the perfect power wheelchair or high-end rehab wheelchair.
Come in today to test drive one of our many scooters and power wheelchairs or to try our stairlifts and seatlift chairs.
Shipping and Delivery Methods
Towson Medical Equipment delivers by hand on most packages, but some outside the State of Maryland will ship via UPS. Our customer service reps will make a note on your order for our driver to call ahead and schedule a delivery in which you will be able to accept the delivery so please make sure you provide a good contact phone number on your order. The delivery will include setup and delivery into your residence or business.
Where do we ship and Deliver
WE HAND DELIVER TO MOST ALL CUSTOMERS WITHIN THE STATE OF MARYLAND. WE ONLY SHIP TO THE CONTIGUOUS 48 UNITED STATES, only shipping to regular addresses. We do not ship to PO Boxes.
Shipping is provided to our customers for free. All orders requiring setup and assembly of items will have a flat rate associated with them. Currently lift chairs are $40 flat delivery and setup and all scooters, hospital beds, power wheelchairs, and stair lifts are a flat $89.
When will My Orders Ship
All orders received before 2pm EST will be processed and shipped for delivery the following business day (Subject to Stock and Availability). Products shipped UPS will take approximate 1-5 days for you to receive your items.
If paying with a check the order will be shipped once the check clears, and if paying with a money order the product will be shipped once received.
Deliveries are not made on weekends or holidays. Business days are Monday through Friday. Orders received on the weekend will be scheduled for delivery the following Tuesday.
Our office hours are Monday through Friday from 09:00 am to 05:30 pm Eastern Standard Time.
FAX: 410-882-0056 PHONE: 410-882-4005
When Will My Order Arrive
All deliveries in the State of Maryland will go out the next business day if received by 2pm (subject to availability). For all UPS deliveries, depending on your location most orders will arrive to your house anywhere from 1-5 days.
How do we ship multiple Items?
Towson Medical Equipment stocks certain items and others are custom ordered, therefore you may receive more than one delivery if you purchase several items. You may also receive some of your order a day or two before you receive the rest of your order depending on what we have in stock.
How Can I track my Order?
If you provide a valid e-mail address when you place your order, you will receive an e-mail confirming that your order has been received and another that it has shipped. You can also email firstname.lastname@example.org and a customer service representative will give you a time frame estimate.
Placing Orders and FAQ’s:
Can I order products from your Web site or over the phone? We are more than happy to assist customers with their online shopping experience; call our customer service reps at 410-882-4005, and then click on the page displaying your product choice. A customer service representative can take your order over the phone and process your transaction via credit card.
Why do you need my email address & phone number when I make a purchase?
When you place an order at Towson Medical Equipment, it begins an automated process. To keep you posted throughout the process, we send you an e-mail invoice receipt confirming your order. Also, sometimes we have questions that we must have answered before we can ship your order or shipping instructions that we need to be able to contact you to coordinate. In these cases, we try to contact you by e-mail first, and then by phone.
Why do I have more than one tracking number?
Sometimes we have to package orders in more than one box. Each box that we ship to you will have its own tracking number.
Will Towson Medical Equipment send a lot of junk e-mails or solicitations?
Our monthly e-specials are targeted to customers who enjoy being the first to know about savings and special offers. In every monthly e-mail, we include a link that allows you to unsubscribe. When you register to become a member of Towson Medical Equipment, you may choose to receive or not receive e-mails.
Top Questions & Answers:
Where is Towson Medical Equipment Company located?
Our Retail Showroom and Corporate headquarters is located in Parkville, Maryland, and we have a retail store in Olney, Maryland. We stock our warehouse with over 5,000 products but there are times that we have to ship products from other warehouses which will cause an extra day or two to your delivery time.
Do you ship out of the United States?
We do not ship outside of the United States.
Do you sell used or refurbished equipment?
We do stock and sell some used and refurbished equipment. For those interested in saving money visit our showroom to test out all of our used inventory.
Every piece of equipment we sell online is brand new with the original manufacturer’s warranty information.
Do you guys accept Private Insurance?
Towson Medical Equipment Company does bill most all third party Insurance Companies. Visit our Insurance page for a list of the Insurance Companies that we are contracted providers for. As always it is the responsibility of the customer to contact their physician and Medicare and get the information necessary to submit a claim or seek reimbursement.
Are there any taxes I will have to pay?
Towson Medical Equipment Company only charges sales tax on some items in the State of Maryland. All states outside of Maryland will not be charged a sales tax. Maryland’s tax rate is 6%.
What is your exchange policy?
Towson Medical Equipment Company will do everything we can to ensure the customers satisfaction. In that regard if the customer is not happy with an item purchased please let us know and we will offer a few options for exchange.